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Malnox
Troubleshooting

The install failed. What to send to support

One log file is enough. Do not send screenshots of the progress window.

About this guide

Level
Beginner
Reading time
3 min
Steps
4
Category
Troubleshooting
All guides

The steps, in order

  1. 1

    Step 1

    Open %ProgramData%\Malnox\logs\setup.log. If the folder does not exist yet, try %TEMP%\MalnoxSetup.log.

  2. 2

    Step 2

    Look for the Windows error code in the log. 1639 means invalid command line; 1072 means the service is marked for deletion; 5 means access denied.

  3. 3

    Step 3

    If the port is taken, the installer tells you the process name and PID. Close it or let the installer pick another port in 4711–4730.

  4. 4

    Step 4

    Run again with --silent --keep-payload to keep the extracted archive for diagnostics.

Try it on a file you already have.

The installer is 177 MB and asks for no account. Not convinced? Check a link above — the web engine is already running on this page.